SysAid CSS: Customer support management software for businesses small and large

In the current economic recession, managers of small businesses face particularly daunting challenges. One factor distinguishes the succeeding business from the floundering: the provision of good customer support. No business can ever exist without customers, and now more than ever is the time to secure a strong and loyal customer base. Every business, big or small, requires a support software solution that provides for customer satisfaction.

SysAid CSS customer support management software offers web-based service desk solutions that are intuitive, feature-rich, and easy to implement.

Features of SysAid CSS include:

	Service Desk Administration: ticket priority management, automatic routing of tickets, automatic notifications via email or text message, and automatic archiving of all tickets
	Self Service Portal: easy submission of tickets directly from your website and Knowledgebase resources for customers to independently resolve issues
	Live Chat: customizable Live Chat icon in your website for customers to initiate conversations; access to the customer's entire service history from within the conversation
	Reports and Analysis: large selection of predefined reports on resource allocation, satisfaction levels, and service breaches
	Relation Mapper: visual representation of key service items and the detailed interconnections between them
	Manager Dashboard: customizable and real-time graphical overview of the your service desk's state of affairs
	Tasks and Projects: customizable Gantt Charts for the listing and management of resource usage, work progress, and record of all activities

Establish a friendly and approachable reputation

When customers have questions, concerns, and feedback, the last thing they want is to search through the Yellow Pages for a hotline number and then wait on hold for 20 minutes only to be transferred once again to another department. The process is enraging. SysAid CSS offers a support management software package that provides users with an easily accessible Self Service Portal on the Internet. As a free webpage that can be easily integrated into a company's website, the Self-Service Portal provides customers with an intuitive and user-friendly interface that offers important and pertinent information. Users can submit a service request right then and there, and immediately receive notifications and follow-ups regarding their questions.

Prove accountability

For a customer, nothing is worse than feeling like a company doesn't care. With SysAid CSS customer support management software, businesses can demonstrate responsibility and commitment. When customers submit a service request, they immediately receive a confirmation reference number. With regular notifications, customers are kept in-the-loop about the status of their issues, and their entire service history is documented in detail for both the customer and administrator's reference. When customers know they are being taken seriously, they are likely to develop an important sense of trust and return to your company in the future.

Follow a clear and systematic procedure

Neither you nor your customers have time to play time-consuming games of phone-tag with confusing dialogues confirming the "who, what, when, where, why, and how" of every service request. With SysAid CSS customer support management software, administrators enjoy automatic priority, routing, sorting, and archiving capabilities. With a thorough and systematic procedure, everything is organized, nothing falls between the cracks, and at the end of the day, both you and your customers save time and money.

Choose a support software solution you can trust. For companies who know that success depends on customer satisfaction, SysAid CSS customer support management software is the ideal solution.