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We live in a highly service-conscious society. With new competitors, products and services flooding the market every day, your customer service reputation is the key to standing out in the crowd. Too many companies rely on ineffective customer support software or none at all to support their vital customer service operation. To maintain a competitive edge necessary for success, businesses need customer support software that can provide customers with the quality of service they deserve. As we know, valued customers are repeat customers. The solution? SysAid CSS.
SysAid CSS: A Customer Support Software Solution
SysAid's Customer Service software has been specially designed to help you to increase customer satisfaction at every point of contact.
Customer Communications
Clear communication - and following up on your customers' concerns - is the key to your company's success.
Both users and customers need an intuitive and user-friendly interface that offers fully-comprehensive communication tools. Communication features of SysAid CSS include:
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Customer Self Service Portal that facilitates transparent communication
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Intuitive interface |
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Easy access to personal service request history |
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Extensive FAQ Knowledgebase |
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Latest news updates and reports |
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Highly customizable Customer Self Service Portal preferences
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Add your company's logo |
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Integrate SysAid CSS into your company's webpage |
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Wide range of channels available for query submission
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Web forms |
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Emails |
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Phone logs |
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Service requests |
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Automatic Notifications
In the age of information, SysAid CSS support software fulfills the important requirement of keeping your customers informed with automatic notifications.
Every time a service request is modified, escalated, or closed, your users will stay informed - and appreciate the sense of accountability that you demonstrate.
With automatic notifications, you'll enjoy a drastic reduction in follow-up customer requests. Automatic notification features include:
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Regular updates with confirmation reference numbers
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Pre-configurable automatic notification templates
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Customizable notification forms
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Integration with SMS text messaging and email
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Reports and Analysis
SysAid CSS helps you optimize your organization's service resources with an extensive range of fully customizable reports.
Analyzing your resource allocation, service breaches, and satisfaction levels is the key to better service management - and providing a better customer service experience.
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Reports on workflow, service levels, departmental workload, and service quality
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Graphs to instantly visualize and evaluate your data
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Automatic scheduling from within the customer support software, and sent to any number of parties on a daily, weekly and monthly basis
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Data analysis, problem management, workflow management, and issue reporting
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Various report formats including PDF and Excel spreadsheets
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The Bigger Picture
Analyze the activities of your customer service department and contextualize every detail within a greater organizational framework.
A greater overall understanding of your service desk's activities is essential to better and more efficient management.
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Manager Dashboard
The Manager Dashboard is a customizable real-time graphical overview of your customer service department. Its capabilities include:
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Automatic scheduling of a wide selection of reports |
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Cutting-edge graphics and charts |
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Real-time statistical reporting |
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Identify bottlenecks and potential problem areas |
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Relation Mapper
The Relation Mapper provides an instant visual representation of an unlimited number of service items and maps the connections between them.
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Visualization of key service items |
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Analysis of the detailed interconnections between your service items |
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Prediction and planning of business impacts |
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Automatic synchronization to import and update your contacts, Accounts, and CSS user |
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Drill-down option for the retrieval of extended information |
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Why settle for good customer service when truly service excellence is just a few clicks away? Experience the SysAid CSS difference for yourself today.
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SysAid CSS allows you to implement an effective service desk to dramatically enhance your customer satisfaction and improve your bottom line.
Learn more about SysAid CSS features here.
SysAid CSS Free Edition is ideal for companies with fewer than a hundred tickets a month.
Check out the Free and Pro Edition comparison matrix
and learn more about the possibilities of SysAid CSS.
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