SysAid CSS Flash Introduction

Find out in our fully narrated 3-minute SysAid CSS Flash Introduction

Discover the key challenges facing small to medium businesses today, and how SysAid CSS can help you overcome these obstacles for breakthrough service results.


We explore how SysAid CSS compares to other offerings in the market, and the range of exciting benefits you can expect from our unique customer service solution. Don't forget your speakers!

In the example below, you can see how SysAid CSS is used to provide cityservices (a typical city hotline service) , an online customer service and support for its citizens.

Experience SysAid CSS as a Customer (Citizen) via the Self Service Portal
Citizens can report hazards ONLINE or inquiry about various city issues, They can report issues anonymously or as registered users - this will give them the option to get automatic updates on their requests, and view the status of all their requests online.

Experience SysAid CSS as a City Hotline Support Rep via CSS Portal
SysAid CSS users are service and support reps who can respond to tickets issued by citizens or visitors, dispatch to the various city departments and services, manage due dates by categories, escalate tickets if needed manually or automatically, publish important information to the citizens and more.

Experience SysAid CSS as a Manager (Mayor's office) via Manager Dashboard
SysAid CSS managers from the hotline and the Mayor's office have access to the Manager Dashboard with Charts and Graphs that give them an overview of the current state of affairs in their city. A large range of reports can be run, customized, scheduled and sent. The hotline screens can be customized, Automatic routing and dispatching can be setup and much more.

In the example below, you can see how SysAid CSS is used to provide BookStore (a brick and mortar bookstore), an online customer service and support for its customers.

Experience SysAid CSS as a Customer via the Self Service Portal
BookStore customers using SysAid CSS can order books from the store by categories (Best sellers, Drama, Science Fiction, etc.) check on the status of their current orders, view general messages from the store and contact the store for general inquiries.

Experience SysAid CSS as a Support Rep via CSS Portal
SysAid CSS users are service and support reps who can respond to tickets issued by customers or potential customers, manage due dates by categories, escalate tickets if needed manually or automatically, publish information to the customers, and manage projects.

Experience SysAid CSS as a Manager via Manager Dashboard
SysAid CSS managers have access to the Manager Dashboard, where they can get an overview of the state of affairs in the support through the Dashboard charts. Managers can also create, run, customize, schedule and send a range of reports.