Improve Your Customer Service with the Best Helpdesk Around
SysAid Pro Helpdesk is a world leading customer service software that provides agents
with all the essential helpdesk tools to deliver outstanding customer service. Fast and
simple, SysAid Pro gathers all your support all in one place and equips your agents with
multiple support channels to manage customerʼs tickets effortlessly.
Everything You Need For Superior Customer Support
Boost Your Customer Service with a Powerful Helpdesk
SysAid’s all-in-one helpdesk gives agents the tools to deliver fast and efficient customer service with reporting, prioritized lists, routing and escalation rules, Live Chat, a powerful Knowledge Base, and much more.
Make Life Easier for Your Agents
SysAid CSS Pro pulls all your tickets into one place—so you have everything right in front of you, on one screen. This greatly increases agent efficiency, and ensures no customer falls through the crack.
Connect with Customers Over Multiple Support Channels
Agents can connect to customers though Email, Live Chat, and phone. Plus, customers have 24/7 access to your helpdesk through the Self Service Portal, and an FAQ to find answers on their own. Equipped with an intuitive user interface, SysAid is easy-to-use for agents and customer alike.
Available for Download or as a Cloud platform, our solution is completely scalable to support growth: add an unlimited number of agents, log an unlimited number of service requests, and support an unlimited number of customers.
Core Features Included
Manage your service requests across multi-support channels: email, Live Chat, landline, and mobile. Automatically route, categorize, filter, and prioritize tickets, and use comprehensive reporting tools to keep you organized. 
Give customers 24/7 support in the Self Service Portal by allowing them to submit and track service requests, find solutions in the FAQ, initiate chats with an agent, and view events in their Calendar.
Use our email integration to integrate SysAid CSS with your organization's emails, so SysAid CSS fits into your workflows. Control the look and feel of custom fields with our branding capabilities, choose any language, and replace the CSS logo with your own logo.
Manage customer service on the go from your mobile device! Free SysAid CSS Mobile App available in app stores.
