SysAid CSS Feature Comparison
This feature comparison matrix provides a breakdown of which modules and features are included in the different editions of SysAid CSS.
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- Ticket Management
- Multi-Channel Support
- Self Service Portal
- Live Chat
- Calendar
- Knowledge Base
- Reports & Analysis
- Mobile Apps
- Relation Mapper
- Multi-Account Support
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- Ticket Management
- Multi-Channel Support
- Self Service Portal
- Live Chat
- Calendar
- Knowledge Base
- Reports & Analysis
- Mobile Apps
- Relation Mapper
- Multi-Account Support
- Basic SLA Management
- Email & SMS Integration
- Branding
- Escalation Rules
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- Ticket Management
- Multi-Channel Support
- Self Service Portal
- Live Chat
- Calendar
- Knowledge Base
- Reports & Analysis
- Mobile Apps
- Relation Mapper
- Multi-Account Support
- Advanced SLA Management
- Email & SMS Integration
- Branding
- Escalation Rules
- API
- Advanced Customization
- Unlimited incoming emails
- LDAP Integration
- Process Management
- Single Sign On (SSO)*
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- Support: Community Forum
- Tickets per month: 100
- Languages: 2
- 1 Administrator
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- Support: Full
- Tickets per month: unlimited
- Languages: 3
- 1 Administrator
- Additional Admins/Agents: unlimited
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- Support: Full
- Tickets per month: unlimited
- Languages: unlimited
- 1 Administrator, 4 Agents
- Additional Admins/Agents: unlimited
- Free 10 hours of Professional Services
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Frequently Asked Questions
WHO ARE ADMINISTRATORS?
Administrators have full capabilities to set permissions and customize the system. They also receive and resolve service requests.
WHO ARE AGENTS?
Agents are your organization's support representatives who receive and resolve services requests. Agents may have limited permissions (set by administrators).
WHICH SYSAID CSS EDITION IS FOR ME?
Enterprise Edition includes a suite of powerful modules that is recommended for larger or more sophisticated organizations requiring advanced customization, integration, and scalability. Some Enterprise features include:
- Advanced SLA Management
- Process Management
- LDAP Integration
- API capabilities
Pro Edition is recommended for organizations seeking an all-in one helpdesk. The Pro Edition includes all the essential helpdesk tools, and provides organizations with a powerful customer service and ticket management solution with multi-channel support.
WHAT ARE THE DELIVERY PLATFORMS FOR SYSAID CSS?
There are two delivery platforms available for SysAid:
- In-House (Download): You install SysAid on your own server.
- Cloud: SysAid is installed on our server, on our Cloud (SaaS /On-Demand) and you access it over the Internet.
