A Customer Service Helpdesk Strong Enough For Enterprise
SysAid CSS Enterprise Helpdesk is a world leading customer service software that provides the ultimate helpdesk for advanced ticket and process management. SysAid CSS Enterprise equips agents with a powerful set of tools to manage customer service workflows across multiple support channels.
Everything You Need For Superior Customer Support
Maximize Response Times with SysAid's Strongest Helpdesk
SysAid CSS Enterprise Edition empowers organizations with the fastest way to deliver high-quality customer support. Agents can easily manage and track service requests over multiple support channels--email, live chat, phone calls, and mobile. Customers have 24/7 access to support through the Self Service Portal.
Increased Customization--Advanced Integration
The Enterprise Edition includes features and functionalities that provide organizations with a greater level of integration and customization. Features such as LDAP integration, advanced SLA management, API capabilities, and Process Management, support the needs of any highly-developed organization with more complex workflows.
And You Can Get Started Right Away
SysAid provides Enterprise Edition users with 10 hours of Professional Services for free! This way, SysAid’s experts ensure you are up and running quickly.
Available for Download or as a Cloud platform, our solution is completely scalable to support growth: add an unlimited number of agents, log an unlimited number of service requests, and support an unlimited number of customers.
Core Features Included
Manage your service requests across multi-support channels: email, Live Chat, landline, and mobile. Automatically route, categorize, filter, and prioritize tickets, and use comprehensive reporting tools to keep you organized.
Give customers 24/7 support in the Self Service Portal by allowing them to submit and track service requests, find solutions in the FAQ, initiate chats with an agent, and view events in their Calendar.
Use our powerful API to integrate SysAid CSS with third-party applications, so SysAid CSS fits right into your existing workflows. Control the look and feel of custom fields with our branding capabilities, choose any language, and replace the CSS logo with your own logo.
Manage customer service on the go from your mobile device! Free SysAid CSS Mobile App available in app stores.
