Get the Latest SysAid CSS Release and Updates!


Welcome to SysAid CSS 3.5

SysAid CSS 3.5 is designed to take the powerful features and functionalities of your
helpdesk to the next level with: the new Process Management module, LDAP
integration, enhanced Mobile Apps, a Priority Matrix, additional language translations, and much more!
To learn more about what’s new in V3.5, check out the SysAid CSS 3.5 presentation and the 3.5 release notes. 

WINDOWS DOWNLOADS

Existing in-house users: get the latest SysAid release

Download 3.5 upgrade for Windows →

Note: SysAid CSS release 3.1 is needed in order to upgrade to SysAid CSS 3.5

For the upgrade guide please click here

 

Download 3.5 upgrade for Linux →

What’s New in Version 3.5

POWERFUL PROCESS MANAGEMENT MODULE
Strengthen the speed and quality of your workflow:

  • Ensure that every process is executed correctly, every time
  • Standardize recurring procedures
  • Create unique templates for any specific process
  • Incorporate dependencies and approvals at different stages

LDAP INTEGRATION
Save time and ensure accuracy during integration:

  • Integrate SysAid CSS with your LDAP (Lightweight Directory Access Protocol)
  • Import all users and groups into SysAid CSS automatically
  • Use the same password for SysAid CSS and computer logins
  • Enable single sign on (SSO) when agents log into their computers they are automatically logged into SysAid CSS

FRESH LOOK FOR SYSAID CSS MOBILE APP
New and intuitive mobile interface for agents and customers:

  • The Self Service Portal has a new mobile interface to optimize your customersʼ mobile experience from any Smartphone!
  • An enhanced user interface in the SysAid CSS Mobile Apps available on all 3 major mobile platforms: iPhone, BlackBerry, Android
  • Manage your contact & account details 
  • View messages directly from your mobile

PRIORITY MATRIX
Prioritize your workflow to see the whole picture:

  • Calculates and displays the priority of service requests based upon urgency and impact
  • Improves your day-to-day workflows

MULTI LANGUAGE SUPPORT
Accomodates the needs of customers and agents worldwide
Additional language translations for:

  • The Self Service Portal
  • The agent interface

IMPROVED KNOWLEDGE BASE
Better UI, plus added functionalities:

  • Knowledge base redesigned to a List and Form structure
  • Article expiration date fields and keywords fields

USER INTERFACE ENHANCEMENTS
Redesigned user interface makes it easier to manage customer service tasks:

  • Simplified lists: manage, sort, and filter lists with more ease
  • Search as you type functionality added to more list fields
  • Hide/Show columns on the service request list to adjust the view according to your preference