Powerful API: Integrate SysAid's Helpdesk into Your Workflow

Integrate With Any Third Party Application 

SysAid CSS’s API allows you to integrate SysAid CSS with any of your external applications that use standard WSDL. Write your own code to create, retrieve, update, and delete your SysAid CSS entities such as:

• Service requests
• Contacts
• Companies
• Configuration items
• Tasks and projects

LDAP Integration: Save Time and Ensure Accuracy

SysAid CSS's LDAP Integration allows you to import all agents and group data into SysAid automatically to save time and prevent mistakes that could occur from having to duplicate all of your data.

• Integrate SysAid CSS with your LDAP (Lightweight Directory Access Protocol)
• Import all internal users and groups into SysAid CSS automatically
• Use the same password for SysAid CSS and computer logins by setting authentication via the LDAP
• Enable single sign on (SSO) when agents log into their computers they are automatically logged into SysAid CSS

Extend the Functionalities of Your HelpDesk

The possibilities of how you can integrate SysAid CSS with your other applications are virtually limitless with SysAid's API.

Advanced Customization for Your Unique Requirements

SysAid CSS gives you full control over the display of your lists and forms, and allows you to set up advanced configurations to suit the specific demands of your organization.

• Add your own custom fields to SysAid's forms and customize the logic behind them – (for example, data fields that can store numbers and not letters)
• Create validation rules for your input, such as limiting an integer field to a maximum of 3 digits
• Write code for specific trigger events that can occur on load, before save, and after save- (for example, when you open a service request, SysAid can retrieve the USD/EUR exchange rate from Google and automatically add it to the service request)
• Customize your own HTML throughout the application Create your own web forms for service request submission