Deliver Superior Customer Service
Manage customer service when you’re on the go! SysAid CSS App is a mobile application for your iPhone, BlackBerry, Android, and Windows Phone 7 that enables agents to handle service requests directly from their mobile--anytime, anywhere. Resolve service requests, track customer support interactions, and update customer information, even when you’re away from the computer—in real time!
- Manage your helpdesk using iPhone, BlackBerry, Android, or Windows Phone 7!
- View service requests and messages directly from your mobile
- Update service requests fields, such as: status, priority, urgency, activities, and due date
- Create and receive new service requests
- View and update account and contact details
- Receive updates about your service requests to your iPhone with Push Notifications
- Navigate SysAid's interface that is specially designed for your mobile device
Get the flexibility needed to manage your customer service on the go. Take SysAid CSS with you wherever you go!
The Result: A free mobile application that helps you manage customer service processes and increase efficiency!