SysAid CSS Quick Guide: Advanced Setup
Basic Setup
/ Self Service Portal/
Advanced Setup
/ Test Run
Updated on October 2008
| Configure SysAid to Send and Receive SMS |
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Setup text messages (SMS) under  Preference  Integration
Text Message (Tab)
You can in fact configure SysAid CSS to send you automatic text messages when certain conditions are met, which is very useful for highly urgent requests, for instance.
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Enter default due dates according to categories for the services you provide under:
Preferences CSS Settings Due Dates (Tab)
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For a more detailed explanation please check the SysAid CSS User Guide,
Chapter 9: Managing CSS Advanced Settings. |
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| SysAid CSS Pro Edition Only: |
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Open additional SysAid CSS users.
See SysAid CSS User Guide, Chapter 4:Setting Up Users |
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Setup permissions for each of your users under Preferences User Management
SysAid CSS User Guide, Chapter 4: Setting Up Users |
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Setup automatic routing rules.
See SysAid CSS User Guide, Chapter 5: Support Services An Overview |
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Create escalation rules.
See SysAid CSS User Guide, Chapter 9: Managing CSS Advanced Settings |
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Define operating hours and create Service Timers.
See SysAid CSS User Guide, Chapter 9: Managing CSS Advanced Settings |
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Include additional incoming email accounts to setup special processes.
See SysAid CSS User Guide, Chapter 9: Managing CSS Advanced Settings |
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Create your own dropdown lists with your customized values.
see SysAid CSS User Guide
Chapter 8: Advanced Configurations |
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