SysAid CSS Release 1.5

FR no.

Description

#351

It is now possible to customize different dashboard views for different managers in your organization, according to their preferences and different responsibilities.

#722

SysAid allows you now to publish your news in many more pages in the software, rather than only on the homepage.

#760

You can publish news to groups and accounts. SysAid allow you to broadcast your news to specific audiences: choose a group of contacts or users or specific accounts.

#976

We have added an option to publish the same news item for both customers and users.

#1109

SysAid allows you to add attachments (such as pictures or PDF files) to Knowledgebase items.

#1394

SysAid can save and display the source of a service request that was opened via email, Self Service Portal or by a SysAid CSS user.

#1464

Dropdown lists with many values can be opened in a separate pop-up screen in SysAid, according to your preference.

#1505

SysAid allows you to determine mandatory fields for each status defined for service requests that must be filled in to submit the service request. For instance, it may be logical to define that in order to move a service request to a "closed" status, the solution field must be filled out by the user.

#1634

SysAid now allows you to design the layout of the printouts of your service requests. You may design your own layouts using Excel, and use a different layout for each tab. Only the data in the fields defined in the form will be transferred to the layout.

#1751

You can now see whether each incoming service request has also been carbon copied to a third party.

#1807

A special permission allows a user to delete a service request.

#1970

There is a "status" filter in the default view of the self service portal, in order to make sure customers will be able to filter their requests by status.

#1985

When customizing a designed form, it is now possible to choose a "view only" field which cannot be edited in the form.

#2136

It is now possible to see either the user's full name, user name or both in various places throughout SysAid.

#2187

There is a new display for Gantt charts and added grouping of tasks by category to the display.

#2188

You may now display a Gantt chart of all the projects in the list.

#2256

It is now possible to send an SMS message using an escalation rule. A new drop down list has been added for you to select the method of sending: SMS, email or both.

#2422

New icons and improvements to the SysAid interface.

#2464

Customers can now choose an item that belongs to them from the Relation Mapper in the self service portal.

#2493

New reports available regarding your projects and tasks.

#2518

When clicking "Search Knowledgebase" from within a service request, you can focus on the item with the same categories as the service request.

#2558

It is now possible to detach an owner from an item in the Relation Mapper when necessary.

#2589
#552

Common SysAid attributes are now aligned across all SysAid entities: history, links, custom date fields and attachments are now available in Service Request, Suppliers, Users, Companies, Projects and Tasks.

#2615

There is enhanced search within more fields in the list and a visual display of searchable fields.

#2620

In the Activities by User Report, there is an option to not choose a user so that you can leave an empty field for all users.

#2677

It is now possible to use templates for your items in the Relation Mapper.

#2923

There are permissions for users that relate to viewing and modifying the SysAid relation mapper.

#2924

SysAid menus will be displayed in accordance with your license type.

#3006

SysAid allows you to define whether you would like a category item to be visible in the Self Service Portal.

#3023

The Gantt Chart has been replaced with a new display.

#2518

When selecting "Search" after accessing the Knowledgebase from within a service request, the cursor does not automatically focus on the categories of the appropriate service request.

#3598

When customizing the SR form and moving the Quicklist field into the Available Fields menu, the Quicklist disappears from the Available Fields menu.

#3327

The minimal period of time reported in the Service Quality report in the SysAid CSS Analyzer is a day.

#3260

In the Knowledgebase, the popup window that appears when selecting "Add New Knowledge Base item" is too small.

#3387

It is impossible to print filtered specific service requests according to status or urgency. All service requests are printed regardless of filtering.

#3438

When using SysAid CSS email integration, the browser may automatically fill in the user name. Passwords are already filled in on the My settings, EditUser, and user - Change Settings pages.

#3509

The "Duplicate Service Request" button appears only for the SysAid CSS administrator.

#3415

When editing the news, a Javascript error may occur.

#3453

When creating categories in the helpdesk settings, some of the values appear in bold.

#3484

The Gantt chart is not available for users without permission to access the SysAid CSS Tasks and Projects Module.

#3507

When using the South African English texts version for the SysAid CSS interface, the time always appears as AM.

#3359

Names of administrators that include a backslash or an apostrophe character cause various errors in SysAid CSS.

#479

For numerical usernames, filtering the service request list is impossible.

#995

The 'requested by' field is not displayed appropriately in the Self Service Portal.

#1046

The Self Service Portal does not display service requests with no value in their 'Close Time' field.

#1230

Errors in the 'Accept Date' field in the SysAid RELATION MAPPER module.

#1263

The sorting of CIs according to their types is incorrect.

#1509

The relation types of the Relation Mapper and the Items IDs are not displayed in the Helpdesk view.

#1669

Printouts of service requests unnecessarily include the entire message list and the automatic email notifications.

#1674

It is impossible to add the ID of the parent service request to the SR notification.

#1676

The email address of the sender cannot exceed 32 characters.

#1692

Administrators with a permission limited to their own company data are able to add companies.

#1707

Error in the report Open/Closed Requests per Priority.

#1961

Carbon copies of messages sent from SysAid Helpdesk occasionally are not listed in the message.

#2335

Problem with saving the password correctly in the SMS Integration settings.

#2494

The average in the report 'Satisfaction by category' in the SysAid Analyzer is incorrectly calculated.

#2495

Incorrect calculation of the number of service requests in the report 'Satisfaction Level by Administrator'.

#2540

The report 'highest values' is ordered from the lowest to the highest value.

#2628

A service request with a special character in its title cannot be searched for in the SR list.

#2638

An error occurs when attempting to sort the Helpdesk list according to priority.

#2712

The modify time field in the SR lists presents only the date.

#3055

Sorting lists by user names results in an error.