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In today's uncertain economic times, keeping up with the service expectations of your customers is critical to the long-term development and growth of your business.
Even with the most dedicated staff and skilled expertise, outdated customer support software could be holding you back from realizing your full productivity and service gains.
Switching your service support software could be the key to success.
SysAid's proven range of Customer Service software solutions has been specially designed to maximize the performance of your customer service operations and help you ensure customer satisfaction.
Innovative features of SysAid CSS support software include:
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Professional Ticket Management System that includes automatic priorities, routing, sorting, and archiving |
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Integrated Live Chat Module to communicate with your customers in real-time and improve your quality of service |
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Large selection of service quality reports for instant access to information about satisfaction level and service quality |
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Relation Mapper to instantly visualize the significant connections between key service items |
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Intuitive Customer Self Service Portal and email integration for the easy submission of tickets |
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Automatic notifications and alerts via email and SMS text messages |
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Innovative SaaS solution that is completely hosted by our servers so no installation is required! |
Sign up for the FREE 30-Day Trial Edition!
Service Desk Administration
Centralize your vital service operations in one convenient location with SysAid CSS, accessible from anywhere in the world.
With unlimited storage options, the support software is designed to capture all forms of customer communications (emails, phone logs, web forms, service requests) and fully automate your service desk administration.
Track, re-route, and set pre-defined priority and escalation rules with highly intuitive support software functions.
SysAid CSS ensures that the right customer service request reaches the right staff member at the right time - every time.
SysAid CSS support software also provides a powerful repository of service-related history, with advanced search functions to help you pinpoint and retrieve service request information with ease.
Information Sharing and Teamwork
Another crucial aspect of service quality optimization is leveraging staff expertise and past knowledge gained.
SysAid CSS support software comes with an extensive Knowledgebase function, which allows you to convert and store old service requests into searchable FAQ items in the SysAid CSS Knowledgebase.
The support software has been designed to foster greater information sharing and teamwork between team members, leading to improved co-ordination, increased efficiency and rapid turnaround times.
There's no better way to meet your Service Level Agreements, and enhance your customer satisfaction.
Intuitive and Fully Customizable
SysAid CSS support software offers full simplicity and ease of use, with a range of ready-made standardized templates to help you get started right away.
The support software also offers fully customizable fields and options, so you can tailor your service desk functions to meet a wide variety of day-to-day, workflow and cross-departmental needs.
Add, hide, modify and create customer service request form fields, set permissions, tabs and views for different staff members and levels and more.
Affordable Installation and Rapid integration
SysAid CSS is compatible with a wide range of operating systems, and supports full data share and transfer processes from a variety of existing applications.
No installation is required either, as the on-demand support software runs on our robust SysAid CSS servers.
This means virtually no upfront hardware of software outlay, and minimal overhead costs.
All new SysAid CSS modules and releases are designed to offer rapid and seamless integration with existing SysAid CSS support software modules, and carry the trademark SysAid CSS simplicity and ease-of-use.
See for yourself how SysAid CSS can drastically improve your organization's service reputation, while simultaneously decreasing operational costs.
Enhanced customer satisfaction is just a few clicks away.
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Built upon proven service desk best practices, SysAid CSS helps you provide superior customer service while increasing efficiency and cutting costs.
SysAid provides a unique SaaS (software as a service) and is completely hosted by our servers.
For you, that means minimal resource investment and absolutely no maintenance effort. No installation is required and it takes only 3 minutes to set up!
For a comprehensive list of SysAid's features, click here.
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