With SysAid CSS simulator, you can learn how SysAid CSS serves organizations of all sizes, from small firms to large corporations.

Experience how SysAid CSS works in simulated scenarios, and discover how it meets the diverse needs of stores, e-commerce, government agencies, schools, and enterprise businesses. You can see how SysAid appears to your customers, agents, and managers in several scenarios, with no need to download anything. Simply click the links below!

  • CITY HALL
    HOTLINE

    See how SysAid CSS is used to provide a city hotline with online customer support for its citizens.

    Experience SysAid CSS as a:

  • Citizen [Customer]

    Using the Self Service Portal, citizens can report hazards or inquire about various city issues online. While citizens can report issues anonymously, they can also register as a user - which gives them the option to get automatic updates and view the status of all their service requests online.

  • City Hotline Rep [Agent]

    SysAid CSS agents are the support reps who use SysAid to respond to service requests issued by citizens, dispatch to the various city departments and services, manage due dates by categories, escalate service requests manually or automatically, and publish important information for the citizens.

  • Mayor’s Office [Manager]

    SysAid CSS managers of the hotline have access to the Manager Dashboard to view charts and graphs that give them an overview of the cityʼs current state of affairs. Managers can customize, schedule, and run a range of reports, set up automatic routing of service requests, and customize the hotline screen to give the cityʼs website the right the look and feel.

  •   BOOK STORE
      ONLINE SUPPORT

    See how SysAid CSS is used to provide a book store with online customer service for its customers.

    Experience SysAid CSS as a:

  • Customer

    Book store customers use the Self Service Portal to order books from the store by categories (best seller, drama, science fiction, etc.), check the status of their current orders, view general messages from the store, and contact the store for inquiries.

  • Book Store Rep [Agent]

    SysAid CSS agents are customer support reps who respond to service requests issued by customers or potential customers, manage service requests by due dates and categories, escalate tickets manually or automatically, publish information for the customers, and manage projects.

  • Manager

    SysAid CSS managers have access to the Manager Dashboard, where they can get an overview of the state of affairs of the bookstore through the Dashboard charts. Managers can customize, schedule, and run reports, set up automatic routing of service requests, and customize the hotline screen to give the bookstoreʼs website the right the look and feel.